Last Updated: October 15, 2026
Welcome to the Pelle Sole Help Center.
Find answers to frequently asked questions about our premium handmade leather footwear, men's and women's shoe collections, online orders, payment methods, shipping, international delivery, shoe sizing, returns, exchanges, and wholesale services.
At Pelle Sole, we are committed to quality craftsmanship, timeless design, and a convenient online shopping experience.
Whether you're purchasing your first pair of leather shoes or ordering footwear for your business, our FAQs will help you find the information you need.
Pelle Sole is a premium leather footwear brand based in Lahore, Pakistan, specializing in handmade shoes for men and women.
Our collections combine genuine leather, traditional craftsmanship, contemporary styling, and attention to detail.
Official Website: https://pellesole.com/
Pelle Sole focuses on premium materials, skilled craftsmanship, elegant design, and attention to finishing details.
Our footwear is designed to offer:
Quality leather construction
Refined and timeless styling
Comfortable everyday and occasion wear
Careful stitching and finishing
A selection of classic and contemporary designs
Our goal is to create footwear that combines sophistication, practicality, and character.
Pelle Sole specializes in premium genuine leather footwear, including products crafted from full-grain leather.
Leather types, finishes, and other materials may vary by footwear design.
For the most accurate material information, review the description of the specific product you intend to purchase.
Yes. Pelle Sole operates its own footwear manufacturing facility, allowing the brand to oversee important aspects of production, craftsmanship, finishing, and quality control.
Yes. Pelle Sole offers premium footwear collections for both men and women.
Men's Footwear Collections:
Formal leather shoes
Leather loafers
Leather boots
Sneakers
Sandals and slippers
Peshawari Chappals
Women's Footwear Collections:
Premium heels
Comfortable flats
Traditional Khussas
Sandals and other selected styles
Explore the available collections on our website:
Well-crafted leather footwear can offer excellent durability when properly maintained.
The lifespan of any pair depends on its materials, construction, frequency of use, walking conditions, and maintenance.
We recommend appropriate leather care, regular cleaning, and proper storage to help maintain your shoes.
Ordering footwear online is straightforward.
Visit https://pellesole.com/
Browse the available men's or women's footwear collections.
Select your preferred product.
Choose the correct shoe size and available color.
Add the product to your shopping cart.
Proceed to checkout.
Enter accurate contact and delivery information.
Select an available payment method.
Complete your order.
After placing your order, you may receive confirmation through the contact details provided during checkout.
Pelle Sole accepts the payment methods displayed during the checkout process.
Available payment options may vary depending on the order, customer location, and payment services supported by the website.
Please review the checkout page for current payment availability.
If you need to change or cancel an order, contact our customer support team as soon as possible.
Changes or cancellations may be possible before an order has been processed or dispatched.
Once an order has been shipped, the applicable return and exchange conditions may apply.
Please provide your order number when contacting support.
Yes. Customers can order multiple pairs of footwear, subject to stock availability.
For larger quantities, wholesale purchases, or corporate orders, we recommend contacting our team to discuss your requirements.
Product prices are displayed on the relevant product pages.
Any applicable delivery charges or additional costs should be confirmed during checkout before the order is placed.
Prices and promotional offers may change, subject to applicable terms and customer rights.
Pelle Sole provides shipping services across supported delivery locations in Pakistan.
Delivery availability depends on courier coverage and the destination address.
If you are unsure whether your location is supported, please contact customer support before ordering.
Estimated delivery time within Pakistan is generally 3–7 business days.
Actual delivery times may vary depending on:
Customer location
Courier availability
Product availability
Public holidays
Weather conditions
Operational delays
Delivery estimates are not guaranteed arrival dates.
Yes. Pelle Sole offers international delivery services to supported destinations.
Shipping availability, estimated transit time, and applicable charges depend on the destination country and courier arrangements.
Customers should confirm international shipping eligibility before placing an order.
International orders generally have an estimated delivery time of 7–15 business days.
Actual delivery times may vary due to international courier operations, customs clearance, local import procedures, and destination-specific restrictions.
Import duties, customs taxes, and clearance charges may apply depending on the destination country.
Customers should contact Pelle Sole before placing an international order to confirm whether any applicable import charges are included or payable separately.
Once your order is shipped, tracking information may be provided through email, WhatsApp, or SMS.
You can use the tracking information supplied by the courier to follow the progress of your shipment.
You may also visit the order tracking section of our website:
If you cannot locate your tracking information, contact customer support with your order number.
If your order has not arrived within the estimated delivery period, please contact our customer support team.
Provide your order number and delivery details so we can help investigate the shipment status.
To select the correct shoe size:
Place your foot on a sheet of paper.
Mark your heel and longest toe.
Measure your foot length in centimeters.
Compare the measurement with our footwear size chart.
Choose the size that best matches your measurement and preferred fit.
For detailed men's and women's shoe size charts, visit:
Pelle Sole Size Guide: https://pellesole.com/page/size-guide
Our Size Guide provides UK, US, and EU footwear size conversions for men and women, along with foot-length measurements in centimeters.
Actual sizing may vary slightly between footwear designs.
If your measurement falls between two sizes, selecting the larger size is generally recommended.
However, the ideal fit also depends on the footwear design, toe shape, and width of your feet.
For assistance with a specific product, contact our customer support team.
Genuine leather may gradually soften and adapt to the natural shape of your feet with regular wear.
However, the amount of stretching varies by leather type and shoe construction.
We recommend selecting shoes that fit comfortably from the beginning rather than relying on significant stretching.
Leather loafers should feel comfortably secure without excessive pressure.
A suitable fit should:
Hold the foot securely
Allow comfortable toe movement
Avoid painful tightness
Minimize excessive heel slipping
For specific fitting advice, contact our support team before ordering.
Pelle Sole offers a 15-day return and exchange policy for eligible footwear purchases.
The return period begins from the date of delivery.
Returned products must meet the applicable eligibility requirements, including being unused and in their original condition.
Read the full policy here:
Returns & Exchange Policy: https://pellesole.com/page/return-refund
Yes. Eligible size exchanges are available within 15 days of delivery.
Exchange approval depends on:
Product condition
Original packaging
Proof of purchase
Replacement size availability
Applicable return and exchange conditions
Contact customer support to initiate an exchange.
If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately.
Provide:
Order number
Product details
Description of the issue
Clear photographs, if requested
Verified manufacturing defects or incorrect deliveries will be handled through an appropriate replacement or refund according to our policy.
Products showing signs of wear or use are generally not eligible for standard returns or exchanges.
This does not exclude any rights or remedies available under applicable consumer protection laws.
To request a refund:
Contact customer support within the applicable return period.
Provide your order number and reason for the return.
Follow the return instructions provided by our team.
Return the product according to those instructions.
Wait for product inspection and refund approval.
Approved refunds will be processed according to the available payment arrangement and applicable return policy.
Customized and made-to-order footwear is generally excluded from standard returns and exchanges.
Any applicable statutory rights concerning defective or incorrectly supplied products remain unaffected.
To maintain the appearance of leather footwear:
Remove loose dust with a soft, dry cloth.
Use a suitable leather cleaner when necessary.
Avoid harsh detergents and excessive water.
Allow damp footwear to dry naturally.
Keep shoes away from direct heat sources.
Use appropriate leather care products for the specific leather finish.
Always consider the material and finish of your footwear before applying cleaning products.
Genuine leather shoes generally should not be soaked or machine-washed unless the product's care instructions specifically permit it.
Excessive exposure to water can affect leather appearance, structure, and finishing.
Use cleaning methods suitable for the product's materials.
Store your footwear in a clean, dry, ventilated environment.
For long-term storage:
Clean shoes before storing.
Allow footwear to dry naturally.
Avoid prolonged direct sunlight.
Use suitable shoe trees when appropriate.
Keep footwear away from excessive moisture and heat.
Proper storage can help preserve the shape and appearance of leather footwear.
Yes. Pelle Sole offers wholesale footwear supply for eligible retailers and business buyers.
Customers interested in wholesale purchasing can contact our team to discuss:
Product categories
Available designs
Order quantities
Pricing inquiries
Production availability
Delivery arrangements
Yes. Pelle Sole welcomes bulk and corporate footwear inquiries from businesses, retailers, and distributors.
Please contact our customer support team with the required product types, quantities, sizes, and delivery destination.
Our team can review your requirements and discuss available options.
If you require customized footwear for a business, event, or special order, please contact our team to discuss your requirements.
Customization availability depends on product design, manufacturing capabilities, and order quantity.
Customized products may be subject to different order conditions and return restrictions.
You can contact Pelle Sole through the following channels:
Phone: +92 309 111 1993
WhatsApp: +92 309 111 1993
Email: info@pellesole.com
Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
Official Website: https://pellesole.com/
Pelle Sole is based in Lahore, Pakistan.
Business Address:
C9H6+MH2, Attari Saroba, Lahore, Pakistan
For business inquiries, footwear orders, or customer assistance, please contact our support team.
You can review our customer information and shopping policies through the following pages:
Shoe Size Guide:
https://pellesole.com/page/size-guide
Returns & Exchange Policy:
https://pellesole.com/page/return-refund
Privacy Policy:
https://pellesole.com/page/privacy-policy
Terms & Conditions:
https://pellesole.com/page/terms-conditions
Our customer support team can help with product selection, shoe sizes, order tracking, delivery questions, returns, exchanges, and wholesale inquiries.
WhatsApp: +92 309 111 1993
Email: info@pellesole.com
Shop Online: https://pellesole.com/
Pure Leather. Pure Character.
Premium handmade leather footwear combining craftsmanship, timeless style, and attention to detail.