Last Updated: October 15, 2026
Effective Date: January 2025
Last Updated: [Insert actual publication date]
Welcome to Pelle Sole, a premium leather footwear brand in Pakistan specializing in handmade leather shoes for men and women.
These Terms & Conditions govern your access to and use of our website, https://pellesole.com/, including browsing our footwear collections, creating an account, placing orders, and purchasing products.
By using our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws and consumer rights.
Please read these terms carefully before purchasing from Pelle Sole.
Pelle Sole operates an online footwear store offering premium leather shoes and related products.
These Terms & Conditions apply to customers who access our website or purchase products through our online store.
By accessing or using our website, you agree to:
Use the website for lawful purposes.
Provide accurate information when placing an order.
Follow the applicable payment, shipping, and returns policies.
Respect Pelle Sole's intellectual property and website content.
Avoid activities that could compromise website security or functionality.
If you do not agree with these Terms & Conditions, please discontinue using our website.
Nothing in these terms is intended to exclude or restrict rights that cannot legally be limited under applicable Pakistani law.
At Pelle Sole, we strive to present accurate information about our premium handmade leather footwear.
Product pages may include:
Product descriptions and specifications
Leather types and materials
Available colors and sizes
Footwear photographs
Product prices
Stock availability
Relevant care instructions
Although we make reasonable efforts to ensure accuracy, certain variations may occur.
Genuine leather is a natural material. Minor differences in leather grain, texture, shade, and finish may occur between individual products.
These natural variations are not necessarily manufacturing defects.
Actual product colors may vary slightly due to screen settings, photography lighting, and display calibration.
All products are offered subject to stock availability.
We reserve the right to update product descriptions, correct errors, and change product availability where legally permitted.
By placing an order on the Pelle Sole website, you confirm that the information provided during checkout is accurate and complete.
After placing an order, you may receive an order confirmation or communication through the contact details you provide.
An automated order acknowledgment does not necessarily mean your order has been accepted.
Orders are subject to verification, availability, and acceptance by Pelle Sole.
We may refuse or cancel an order for legitimate reasons, including:
Product unavailability
Incorrect pricing or product information
Payment verification issues
Suspected fraudulent transactions
Incomplete or incorrect delivery information
Delivery restrictions beyond our reasonable control
If an order is cancelled after payment has been collected, the amount paid for the cancelled order will be refunded through an appropriate available payment channel.
Our customer support team may contact you to resolve issues before cancelling an order.
Product prices are displayed on our website and may change without prior notice.
Applicable product prices are shown on the relevant product pages.
Any applicable delivery charges should be displayed or communicated before order confirmation.
Promotional prices and discounts may be subject to specific conditions.
We reserve the right to correct genuine pricing or typographical errors, subject to applicable law.
Pelle Sole accepts the payment methods made available during checkout.
Payment options may vary depending on your location, order value, and available payment services.
Where advance payment is required, order processing may depend on successful payment verification.
Customers should use only the official payment instructions provided through our website or verified customer support channels.
Pelle Sole will never require customers to disclose their account passwords or sensitive authentication codes through unsolicited messages.
Pelle Sole aims to process and deliver customer orders efficiently.
Delivery availability and estimated delivery times may vary depending on:
Customer location
Product availability
Courier operations
Public holidays
Weather conditions
Unforeseen logistical disruptions
Any delivery time communicated by Pelle Sole is an estimate unless expressly stated otherwise.
We will make reasonable efforts to communicate material delays and assist customers with delivery-related concerns.
Customers are responsible for providing complete and accurate delivery information, including:
Full recipient name
Contact number
Complete shipping address
City and relevant delivery details
Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.
If your order is delayed, damaged during transit, or delivered incorrectly, please contact our customer support team.
Your applicable statutory consumer rights remain unaffected.
Pelle Sole offers a 15-day return and exchange policy for eligible footwear purchases.
The return or exchange period begins on the date the product is delivered.
To qualify for a standard return or exchange, footwear must generally:
Be unused and unworn.
Remain in its original condition.
Include original packaging and accessories.
Be accompanied by valid proof of purchase.
Meet the conditions described in our Returns & Exchange Policy.
Eligible customers may request exchanges for sizing issues within the applicable return period, subject to product condition and availability.
If you receive a defective, damaged, or incorrect product, contact Pelle Sole customer support promptly.
Verified issues will be handled according to our published policy and applicable consumer protection requirements.
Approved refunds are processed through an appropriate available payment channel, depending on the original payment method and transaction circumstances.
For complete eligibility requirements and instructions, please read our:
Returns & Exchange Policy: https://pellesole.com/page/return-refund
Customers who create an account on the Pelle Sole website are responsible for maintaining the confidentiality of their login credentials.
You agree to:
Provide accurate account information.
Keep your login details confidential.
Take reasonable steps to prevent unauthorized account access.
Notify us if you suspect unauthorized activity.
Avoid using another person's account without permission.
If you identify suspicious activity involving your account, contact Pelle Sole customer support.
Responsibility for account activity will be determined in accordance with applicable law and the circumstances of the incident.
Pelle Sole may occasionally offer promotional discounts, special pricing, or limited-time offers.
Unless otherwise specified:
Promotions apply only during the advertised period.
Discount eligibility may depend on specific product or order conditions.
Certain products may be excluded from promotional offers.
Promotional offers may be subject to stock availability.
Discounts cannot necessarily be combined with other offers.
Any additional promotional terms will be communicated with the relevant offer.
Pelle Sole reserves the right to correct promotional errors or discontinue offers where legally permitted, without affecting rights arising from completed transactions.
The content and materials available on the Pelle Sole website are owned by Pelle Sole or used with appropriate authorization, where applicable.
Protected materials may include:
Brand name and logos
Original product photographs
Product descriptions
Website graphics and visual content
Original footwear designs
Marketing materials
Website text and original creative elements
These materials may be protected by applicable copyright, trademark, design, and other intellectual property laws.
You may use our website for lawful personal shopping and informational purposes.
Unauthorized commercial copying, reproduction, redistribution, or exploitation of protected content is prohibited unless permission has been granted or the use is otherwise permitted by law.
Customers and visitors must not misuse the Pelle Sole website.
Prohibited activities include:
Attempting unauthorized access to customer accounts or website systems.
Introducing malware, harmful code, or malicious software.
Interfering with website security or normal operations.
Using the website for fraudulent transactions.
Submitting false or misleading payment information.
Misrepresenting affiliation with Pelle Sole.
Using automated systems in ways that disrupt website performance or violate applicable law.
We may take reasonable measures to protect our website, customers, and business from fraudulent or unlawful activities.
Our website may use third-party service providers for activities such as:
Payment processing
Courier and delivery services
Website functionality
Customer support
Analytics and technical services
These providers may operate under their own applicable terms and privacy policies.
Where our website contains links to external websites, Pelle Sole does not necessarily control or endorse the content of those websites.
Nothing in this section excludes responsibility that cannot legally be excluded.
Pelle Sole strives to maintain a secure, accurate, and reliable shopping experience.
However, website availability may occasionally be affected by technical issues, maintenance, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Pelle Sole will not be liable for indirect or consequential losses arising from circumstances for which we are not legally responsible.
Where legally permitted, our liability for a claim directly relating to a purchased product may be limited to the purchase price paid for that product.
Important: Nothing in these Terms & Conditions excludes or limits liability or customer rights that cannot lawfully be excluded or limited, including applicable remedies for defective products and other statutory consumer protections.
Pelle Sole respects customer privacy and aims to handle personal information responsibly.
When you browse our website, create an account, or place an order, we may process information necessary to provide our products and services.
This may include:
Customer name
Contact information
Shipping address
Order details
Payment-related transaction information
Relevant website usage information
For information about how personal data is collected, processed, and protected, please review our Privacy Policy, available through the footer of our website:
Our Privacy Policy should be read alongside these Terms & Conditions.
Pelle Sole may revise these Terms & Conditions to reflect changes in:
Business operations
Website functionality
Product offerings
Payment or delivery procedures
Applicable legal requirements
Updated terms will be published on this page with an appropriate revision date.
Revised terms will generally apply prospectively and will not automatically override rights or obligations already established through completed transactions.
We encourage customers to review this page periodically.
These Terms & Conditions are governed by the applicable laws of Pakistan.
If you experience a problem relating to an order, product, payment, delivery, or refund, we encourage you to contact Pelle Sole customer support first.
Our team will make reasonable efforts to review your concerns and seek a fair resolution.
Nothing in these terms prevents customers from using applicable legal remedies or consumer protection procedures.
Pelle Sole's Terms & Conditions explain the rules governing use of our online store, product purchases, order processing, payments, shipping, refunds, customer accounts, and website content.
Yes. An order may be cancelled for legitimate reasons, including stock unavailability, genuine pricing errors, payment verification problems, or suspected fraudulent activity. Any payment already collected for a cancelled order will be refunded through an appropriate available payment channel.
Yes. Pelle Sole offers a 15-day return and exchange policy for eligible products, subject to the requirements described in our Returns & Exchange Policy.
Eligible size exchanges are available within the stated return period, subject to product condition and replacement size availability.
Pelle Sole offers premium leather footwear, including handmade genuine leather products. Refer to each product description for its specific material information.
Yes. Minor differences may occur due to lighting, screen settings, and the natural characteristics of leather.
Yes. Product prices and promotional offers may change. Any applicable changes remain subject to consumer rights and obligations associated with accepted orders.
Contact Pelle Sole customer support promptly with your order information and details of the issue. Our team will explain the available replacement or refund process.
You can contact our customer support team using the phone number, WhatsApp number, or email address provided below.
If you have any questions about these Terms & Conditions, product orders, payments, shipping, or returns, please contact us.
Pelle Sole – Premium Leather Footwear Pakistan
Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
Phone: +92 309 111 1993
WhatsApp: +92 309 111 1993
Email: info@pellesole.com
Official Website: https://pellesole.com/
Returns & Exchange Policy: https://pellesole.com/page/return-refund
Shoe Size Guide: https://pellesole.com/page/size-guide
Pure Leather. Pure Character.
Premium craftsmanship. Timeless footwear. Customer-focused service.