Returns, Refunds & Exchange Policy – Pelle Sole Pakistan

At Pelle Sole, your satisfaction is important to us. We are committed to providing premium handmade leather footwear with exceptional craftsmanship, quality, and comfort.

We understand that sometimes a product may not fit as expected or meet your requirements. That's why we offer a 7-Day Return & Exchange Policy to help you shop with confidence.

Please review our return, refund, and exchange guidelines before placing your order.

1. 7-Day Return & Exchange Policy

Pelle Sole offers a 7-day return and exchange policy on eligible footwear purchases in Pakistan.

The 15-day period begins on the date your order is delivered.

Customers may request a return or exchange for eligible products within this period, subject to the conditions outlined below.

Important: All returned products must meet our eligibility requirements and pass a product condition inspection before an exchange or refund is approved.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, your footwear must meet the following conditions:

7-Day Window: The return or exchange request must be initiated within 15 days of delivery.
Unused Condition: Shoes must be unworn, unused, and free from damage.
Original Packaging: Products must be returned with their original shoe box and packaging.
Original Accessories: All original tags and included accessories must be returned.
Proof of Purchase: A valid order number, invoice, or proof of purchase is required.
Product Condition: Returned shoes must be in their original condition without signs of outdoor wear, damage, or misuse.

Our quality inspection team will review returned items before approving a refund or exchange.

3. Shoe Size Exchange Policy

Choosing the correct shoe size is essential for comfort, especially when purchasing handmade leather footwear.

At Pelle Sole, we accept eligible size exchange requests within 7 days of delivery.

When Can You Request a Size Exchange?

You may request an exchange if:

Your ordered shoes are too small or too large.
You need a different available size of the same product.
Your footwear does not fit comfortably.
You received an incorrect size.

Size Exchange Process

Contact Pelle Sole customer support within 7 days of delivery.
Provide your order number and requested replacement size.
Our team will check the availability of your preferred size.
Follow the return instructions provided by customer support.
Once your returned footwear passes inspection, your exchange will be processed.

Size Availability: All exchanges are subject to stock availability.

If your requested size is unavailable, we may offer an alternative product of equal value or store credit.

For help choosing your correct footwear size, visit our Shoe Size Guide:

https://pellesole.com/page/size-guide

4. How to Return or Exchange Your Order

Returning or exchanging your Pelle Sole footwear is straightforward.

Step 1: Contact Customer Support

Contact our team within 7 days of receiving your order.

Phone: +92 309 111 1993

WhatsApp: +92 309 111 1993

Email: info@PelleSole.com

Step 2: Share Your Order Details

Provide the following information:

Order number
Customer name
Product name or description
Reason for return or exchange
Requested replacement size, if applicable

For defective, damaged, or incorrect products, our support team may request photographs to help assess the issue.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide instructions for returning your footwear.

Please do not send products back without first contacting our team for return instructions.

Step 4: Product Inspection

Once we receive your returned footwear, our team will inspect the product to confirm that it meets the applicable return conditions.

Step 5: Exchange or Refund Approval

After a successful inspection, we will process your approved exchange or refund according to the applicable policy.

Please Note: Submitting a return request does not automatically guarantee approval. All returns and exchanges are subject to eligibility verification.

5. Refund Policy – Pakistan

Pelle Sole provides refunds for eligible returned products following the approval of a return request and successful product inspection.

How Are Refunds Processed?

Approved refunds will be processed through the original payment method.
Refund processing times may vary depending on your bank or payment service provider.
Original shipping charges are non-refundable unless the return results from our error or a defective product.
Refund approval is subject to verification of the returned product's condition.

Our support team can assist you with information regarding your approved refund.

6. Damaged, Defective, or Incorrect Products

We carefully inspect our handmade leather footwear before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us immediately.

Eligible Issues Include:

Manufacturing defects
Footwear damaged upon delivery
Incorrect product received
Incorrect size delivered compared with the confirmed order

What Should You Do?

Contact our customer support team immediately after discovering the issue.
Share your order number and a description of the problem.
Provide clear photographs if requested.
Follow the instructions provided by our support team.

After verification, we will arrange an appropriate replacement or refund at no additional cost.

Important: This applies to verified manufacturing defects, delivery damage, or incorrect items supplied by Pelle Sole.

7. Non-Returnable & Non-Exchangeable Products

Certain products are not eligible for return or exchange.

These include:

Customized Footwear: Products specially customized or made to order.
Worn Shoes: Footwear showing signs of use or outdoor wear.
Damaged Products: Items damaged by improper handling, misuse, or incorrect care.
Incomplete Returns: Products missing original packaging, required accessories, or proof of purchase.
Late Returns: Items returned outside the 15-day return period.

Note: Any exception required by applicable consumer protection laws will be handled accordingly.

8. Return Shipping Charges

Shipping charges depend on the reason for the return or exchange.

Defective or Incorrect Products: If Pelle Sole has supplied a verified defective, damaged, or incorrect product, we will arrange an appropriate replacement or refund without additional charges.

Size Exchanges and Other Returns: Please contact our customer support team to confirm applicable return shipping arrangements and any associated charges before sending your footwear.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

9. Important Information About Handmade Leather Footwear

Pelle Sole specializes in premium handmade leather shoes designed with attention to quality, detail, and craftsmanship.

Because genuine leather is a natural material, minor variations may occur in:

Leather grain and surface texture
Natural color appearance
Softness and flexibility
Handmade finishing details

Such natural characteristics do not necessarily indicate manufacturing defects.

However, genuine manufacturing defects will be assessed in accordance with our return and exchange policy.

10. Frequently Asked Questions – Returns & Refunds

1. What is Pelle Sole's return policy in Pakistan?

Pelle Sole offers a 7-day return and exchange policy for eligible footwear purchases. Products must meet our return conditions, including being unused and in their original condition.

2. Can I exchange my shoes if the size does not fit?

Yes. Eligible shoes can be exchanged within 7 days of delivery, subject to product condition and replacement size availability.

3. How many days do I have to return my order?

You must contact our customer support team within 7 days of receiving your order to initiate an eligible return or exchange.

4. Can I return shoes after wearing them?

Shoes showing signs of use or wear are generally not eligible for standard returns or exchanges.

5. What if I receive a defective pair of shoes?

Contact Pelle Sole customer support immediately. After verification, we will arrange an appropriate replacement or refund without additional charges.

6. How will I receive my refund?

Approved refunds are processed through the original payment method. The time required for funds to appear may vary depending on your payment provider.

7. Are shipping charges refundable?

Original shipping charges are generally non-refundable unless the return is caused by a verified manufacturing defect or an error made by Pelle Sole.

8. Can I exchange my shoes for a different product?

If your preferred replacement size is unavailable, Pelle Sole may offer an alternative product of equal value or store credit.

9. How do I contact Pelle Sole for a return or exchange?

You can contact our support team through WhatsApp, phone, or email. Please provide your order number and reason for the request.

10. Can customized shoes be returned?

Customized and made-to-order footwear is generally not eligible for standard returns or exchanges, subject to applicable consumer protection requirements.

11. Contact Pelle Sole Customer Support

Need assistance with a return, refund, exchange, or footwear sizing issue?

Our customer support team is available to help you understand the process.

Pelle Sole – Premium Leather Footwear Pakistan

Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan