Last Updated: October 15, 2026
Effective Date: January 2025
Last Updated: [Insert actual approval and publication date]
At Pelle Sole, we respect your privacy and are committed to handling your personal information responsibly.
Pelle Sole is a premium leather footwear brand based in Lahore, Pakistan. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, place an order, or communicate with our customer support team.
Official Website: https://pellesole.com/
This policy applies to personal information processed in connection with our website and online footwear store.
Please read this Privacy Policy to understand how your information may be handled.
To operate our online store and provide customer services, we may collect different categories of personal information.
When you place an order, register an account, or contact us, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
Customer account information
Information you voluntarily provide to our support team
When you purchase products from Pelle Sole, we may collect:
Order number
Products purchased
Selected footwear sizes and quantities
Order value
Payment method
Payment confirmation and transaction status
Shipping and delivery details
Return, refund, and exchange information
This information helps us manage orders, coordinate deliveries, and respond to customer inquiries.
Payments may be processed through third-party payment providers or other payment methods available during checkout.
Depending on the payment method, relevant payment information may be processed by authorized service providers.
Pelle Sole may receive transaction confirmations and limited payment-related details necessary to verify and manage orders.
The handling of sensitive payment credentials depends on the payment system and provider used.
When you browse our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Website interactions
Approximate geographic location derived from technical information
Cookie identifiers and similar technologies
Such information may help us maintain website functionality, analyze performance, prevent fraud, and improve customer experience.
Pelle Sole may use personal information for the following purposes.
We use relevant customer information to:
Confirm purchases
Process and verify orders
Arrange shipping and delivery
Communicate delivery updates
Handle returns and exchanges
Process eligible refunds
We use customer information to respond to:
Product inquiries
Shoe size questions
Order status requests
Delivery concerns
Return and exchange requests
Complaints and customer feedback
We may analyze website usage information to:
Improve website navigation
Identify technical problems
Enhance shopping functionality
Understand product interest
Improve website speed and performance
Evaluate customer experience
We may process relevant information to:
Detect suspicious transactions
Prevent unauthorized website access
Investigate potential fraud
Protect customer accounts
Maintain website security
Comply with applicable legal obligations
Where permitted and consistent with applicable consent requirements, we may use contact information to communicate:
Product launches
New footwear collections
Promotional discounts
Special offers
Brand announcements
Customers may request to stop receiving promotional communications at any time.
Marketing preferences do not prevent us from sending essential communications relating to orders or customer support.
The Pelle Sole website may use cookies, pixels, and similar technologies to support website functionality and understand how visitors interact with our online store.
Cookies are small files or identifiers that websites may store on or access through your device.
Essential cookies may support important website functions, such as:
Shopping cart functionality
Customer login sessions
Website security
Checkout processes
Session management
Analytics tools may help us understand:
Website traffic
Page performance
Visitor navigation
Popular products and collections
Technical issues affecting the shopping experience
Where implemented, advertising and marketing technologies may help us measure campaign performance, understand advertising interactions, or deliver relevant promotional content.
Depending on the technology used, certain information may be processed by third-party advertising providers.
You can manage or disable cookies through your browser settings.
Please note that disabling essential cookies may affect the functionality of features such as login, shopping cart, and checkout.
Where required by applicable law, additional consent or preference controls will be provided for non-essential tracking technologies.
Pelle Sole may work with third-party providers to operate our online footwear business.
These services may include:
Payment providers may process transaction information to authorize payments, verify transactions, and handle refunds.
Delivery providers may receive information necessary to deliver your order, including:
Recipient name
Delivery address
Contact number
Relevant order and delivery details
Hosting and website technology providers may process limited technical or operational information to maintain website availability, functionality, and security.
Analytics services may process website usage data to help us understand visitor activity and improve the performance of our online store.
Where used, advertising platforms and marketing services may process information associated with promotional campaigns, audience measurement, or advertising performance.
Third-party providers may operate under their own privacy policies.
We aim to share only the information reasonably necessary for the relevant service and apply appropriate safeguards where required.
Pelle Sole does not sell or rent customer contact information as an independent customer database.
However, personal information may be disclosed or shared when reasonably necessary for:
Order processing and payment verification
Shipping and delivery
Customer support
Website hosting and technical operations
Analytics and advertising activities where implemented
Fraud prevention and security
Compliance with applicable legal obligations
Responding to lawful requests from authorized authorities
Protecting legitimate legal rights
Some third-party advertising or analytics practices may constitute data sharing under applicable privacy laws even when no customer database is sold.
The precise information shared depends on the services and technologies used.
Pelle Sole takes the protection of customer information seriously.
We aim to use reasonable technical and organizational safeguards designed to reduce the risk of:
Unauthorized access
Accidental loss
Data misuse
Unauthorized disclosure
Improper modification
Destruction of personal information
Security measures may include access restrictions, account authentication, secure website connections, and safeguards provided by authorized service providers.
However, no internet-based service or electronic storage system can guarantee absolute security.
Customers are encouraged to keep their account credentials confidential and contact us if they suspect unauthorized account activity.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and operational requirements.
Retention periods may depend on:
Order fulfillment requirements
Customer support needs
Accounting and transaction records
Applicable tax and legal obligations
Fraud prevention
Dispute resolution
Account management
When personal information is no longer required, we aim to delete, anonymize, or securely retain it where continuing retention is legally necessary.
Specific retention periods may vary depending on the category of information and applicable requirements.
Depending on applicable law and the nature of your request, you may be able to:
Request information about the personal data Pelle Sole holds or processes in relation to you.
Ask us to review and correct inaccurate or outdated personal information.
Request deletion of certain personal information, subject to any applicable legal, security, accounting, or operational retention requirements.
Opt out of promotional emails, messages, or other marketing communications.
Adjust cookie settings through your browser or through available website preference controls.
Contact Pelle Sole customer support if you have questions or concerns about how your personal information is handled.
We may request reasonable verification of your identity before processing requests involving personal information.
If you create an account on the Pelle Sole website, certain personal information may be associated with your account.
This may include:
Profile information
Saved contact details
Shipping addresses
Order history
Account preferences
Customers should protect their login information and avoid sharing passwords with others.
If you believe your account has been accessed without authorization, please contact our support team.
Pelle Sole may communicate with customers through email, SMS, WhatsApp, or other supported communication channels.
Communications may relate to:
Order confirmations
Shipping notifications
Delivery updates
Customer support
Returns and exchanges
Promotional offers, where permitted
Customers may request to stop receiving marketing communications by following available opt-out instructions or contacting customer support.
Order-related and other necessary service communications may continue where appropriate.
Some website, payment, analytics, hosting, or marketing providers may process information outside Pakistan.
Where personal information is transferred or processed internationally, we aim to apply appropriate safeguards consistent with applicable legal requirements.
Privacy and data protection obligations may vary depending on the customer's location and the services involved.
Customers with questions about international processing may contact us using the details provided below.
The Pelle Sole website is intended for customers shopping for footwear and related products.
We do not intentionally seek to collect personal information directly from children without appropriate authorization where required.
If a parent or guardian believes that a child has provided personal information improperly, they may contact our support team to request a review.
We will assess such requests in accordance with applicable requirements.
Our website may contain links to third-party websites or services.
These may include:
Payment service providers
Social media platforms
External customer support services
Delivery or tracking services
Other relevant websites
Pelle Sole does not control the privacy practices of independent third-party websites.
We encourage customers to review the privacy policies of external services before providing personal information.
Pelle Sole may update this Privacy Policy when necessary to reflect:
Changes in business operations
Website functionality updates
New or modified service providers
Changes in data processing activities
Security improvements
Applicable legal developments
Updated versions will be published on this page with the appropriate revision date.
Where required by applicable law, we will provide additional notice or request consent for material changes in how personal information is processed.
We encourage customers to review this page periodically.
Pelle Sole may collect customer names, phone numbers, email addresses, shipping details, order information, and relevant website usage data when customers browse or purchase products.
We use relevant information to process orders, arrange delivery, provide customer support, maintain website security, and improve our online store.
Yes. Information necessary for delivery may be shared with authorized shipping providers so they can deliver orders to the correct address.
Payment information may be handled by third-party payment providers using their own security systems. Customers should use the authorized payment methods displayed during checkout.
Yes. Our website may use cookies and similar technologies for shopping functionality, analytics, security, and advertising-related purposes.
You may contact Pelle Sole to request deletion of personal information. Requests are reviewed subject to applicable legal and legitimate retention requirements.
You can follow available unsubscribe instructions or contact our customer support team to request removal from promotional communications.
Pelle Sole does not sell customer contact databases. Information may be shared with service providers for legitimate business functions, including order fulfillment and, where implemented, analytics or advertising.
Personal information is retained for periods reasonably necessary for business operations, customer services, legal compliance, security, and other applicable purposes.
You can contact our customer support team by email, telephone, or WhatsApp using the details below.
For questions about this Privacy Policy, requests concerning your personal information, or concerns about data handling, please contact us.
Pelle Sole – Premium Leather Footwear Pakistan
Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
Phone: +92 309 111 1993
WhatsApp: +92 309 111 1993
Email: info@pellesole.com
Official Website: https://pellesole.com/
Terms & Conditions: https://pellesole.com/page/terms-conditions
Returns & Exchange Policy: https://pellesole.com/page/return-refund
Pure Leather. Pure Character.
Committed to premium craftsmanship, responsible customer service, and transparent information practices.